Privacy Policy

This Privacy Policy explains how Peicloud Digital, S.L.("Delark", "we") collects, uses, and protects personal data when you use our email delivery platform and website.

1. Data we collect

• Account data: name, email, company, billing details.
• Usage data: logs, IP addresses, device/browser information, product analytics.
• Customer content: contact lists, message content, and sending metadata you upload or generate (processed on your behalf — see our DPA).

2. How we use data

• To provide, secure, and improve the service.
• To process sending, deliverability, and abuse prevention.
• To bill, support, and communicate with you.
• To comply with legal obligations.

3. Legal bases (GDPR)

We process personal data under contract performance, legitimate interests (security, fraud/abuse prevention, service improvement), consent (where required), and legal obligation.

4. Sharing

We share data with sub-processors (infrastructure, payment, analytics) under appropriate contractual safeguards, and with authorities where legally required. We do not sell personal data.

5. Retention

We retain personal data for as long as your account is active and as required for legal, accounting, and abuse-prevention purposes, after which it is deleted or anonymized.

6. Your rights

Subject to applicable law, you may access, correct, delete, export, or restrict processing of your personal data, and object to certain processing. Contact us at privacy@delark.io.

7. Security

We use encryption in transit, access controls, and monitoring. No system is perfectly secure; we work continuously to protect your data.

8. International transfers

Where data is transferred across borders, we rely on appropriate transfer mechanisms such as Standard Contractual Clauses.

9. Contact

Questions about this policy: privacy@delark.io.